Terms & Conditions
Terms and Conditions
Short Terms and Conditions
1. Product is reserved in real time. Order is available for the payment immediately after order placement. Non paid order is removed after 5 days.
2. Usually the order is sent within 1-2 working days after payment is received. The maximum term of dispatch of the order 5 working days after receipt of payment.
3. On order over 833.33 CZK- 10% discount (and free delivery to the recipient in the Czech Republic). If the shipping address is outside the European Union - VAT is not charged for the goods. If the you in Europe and have a valid VAT number - write to us to send orders without VAT.
4. The cost of delivery depends on receiver country and weight of the order. Orders with cash on delivery options can be sent only to the territory of the Czech Republic. Rates for shipping to other countries.
Full Terms and Conditions.
Processing orders for customers from Europe:
Company - OKTA Trade s.r.o.
Address: Czech Republic, 58253 Stoky, Stoky 444
Registration number: 28951077
Processing orders for customers from countries outside Europe:
Company - ZVA-Praha s.r.o.
Address: Czech Republic, 58253 Stoky, Stoky 444
Registration number: 27921492
Price of the goods.
The base currency in the shop is the Czech crown(CZK). The buyer can choose and use in the calculation currencies from the list of supported in our store. Currency conversion is done automatically on basis of internal rates of our store.
Product price valid at the time of ordering and may change at the discretion of the Administration only for the coincidence of the two following conditions:
1. order not paid and used currency different from the base
2. chosen currency rate change to the base by more than 3%
In all other cases the price can not be changed.
Shipping cost is calculated automatically based on destination and weight of the order, including the weight of the package. In the event of an unplanned increase in the price of delivery (up to 15% of the calculated cost of delivery), all the costs of additional charges covered by the seller. In other cases, in agreement with the buyer.
The cost of packaging contained in the product price, and can not be reduced.
All additional costs such as customs, duties, etc., if they occur, the buyer pays in accordance with the laws of their country.
If the shipping address is outside the European Union, we do not charge VAT.
Order of the goods.
Goods can be ordered through the online store. After ordering, the customer receives a message from the shop to email.
Product is reserved in real time. Order is available for the payment immediately after order placement. Discount, charging VAT and shipping is calculated automatically. Buyer cannot change order after placement.
Terms of sending orders.
Sending an order is made depending on the workload of the warehouse, the standard is 1-2 working days from the date of payment, maximum 5 working days. If you want your order shipped by a certain date, please contact the Administration in order to avoid misunderstandings.
Payment for orders.
Orders sending only after full payment by the buyer. Payment for orders available with online payment systems, bank transfer, cards or classical money transfer. Please note that some of the payment options include additional fees. In some cases, in agreement with the Administration buyers can pay cash on receipt of an order in Prague, Czech Republic.
Not paid orders removed from system after 5 working days.
In agreement with the Administration, time for payment may increase.
Delivery of the order.
Standard delivery with Czech-Post. In some cases, in agreement with the Administration buyer can use another shipping delivery service, or use additional services, such as cargo insurance, etc. Fees for delivery are dependent on the weight of the order including packaging, type o fdelivery and destination and are consistent with rates used by the delivery service.
Seller is not responsible for the appearance of conflict due to restrictions on the import of goods into the country of buyer.
Returns of the goods.
Return of goods possible within 14 days of receipt (may be extended by agreement with the Administration), without giving any reason for return of the goods. Buyer pays return shipping to seller. The buyer should to contact with the Administration before sending the return. Goods must be intact. After receiving return seller controls the returned goods and contact with the buyer. In case of return the buyer can choose a refund or send a new order. In the case of a refund all extra commission shall be retained from the returning funds.
If at order packing will be found a shortage of any goods. Buyer has the right to choose replacement in value of missing goods + 20%
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Product information and recommendations:
·Product represented in the store, bought only directly from the manufacturer or an authorized representative, the Administration ensures correct identifications for goods and compliance with indicated manufacturer.
· The administration ensures that the product is the same as indicated on the packaging, except the technical errors.
· Please note that product colors displayed on your monitor may differ from real due to calibration and technical parameters of the monitor, and lighting conditions.
· Weight of the goods as declared to within 0.5 gram, except for goods in their original packaging.
· The size of a goods is determined by the marking of the manufacturer or by the selective measurement by electronic tools with a scale measuring 0.05 mm.
· For more information about a product you can always contact the Administration.
The use of classical money transfer for paying the order increases the time required for received payment to several days.